Betting Rules

A bet is normally accepted only when it has been successfully submitted through the website and recorded by the relevant betting or gaming system. Selecting a stake or pressing a button does not necessarily mean that a bet has been accepted. You should check the confirmation, account history or relevant game record before assuming that a bet is active.

You are responsible for checking the game, selection, stake, odds or other betting information before confirming a bet. Bets generally cannot be changed or cancelled after acceptance unless the applicable game rules or Cleopatra Casino’s procedures expressly allow this. If a technical problem affects a bet, the matter may be reviewed using system records and other available information.

Game information and outcomes

Each game may have its own rules covering eligible bets, minimum or maximum stakes, winning combinations, rounds, features, timing, settlement and result calculation. You should read the instructions shown for the game before playing. In games based on random outcomes, results are generated by the relevant game system. Past results do not predict future results, and no strategy can guarantee a win.

A game result is determined by the recorded outcome of the applicable system, subject to verification, correction of an obvious error and any specific rule applying to that game. Where a result is affected by a clear technical, software or display error, Cleopatra Casino may take reasonable steps to correct the error or cancel the affected transaction in accordance with the applicable terms.

Settlement and account records

Bets are settled according to the rules displayed for the relevant game or betting product. Your account history may show deposits, withdrawals, bets, wins, losses, adjustments and other transactions. You should review these records regularly and raise any apparent error promptly through the available support channel. Account records, game logs and transaction information may be used to investigate disputes and confirm the history of play.

If an amount is credited to your account in error, you must not withdraw or use it. Cleopatra Casino may reverse an incorrect credit and recover amounts that were paid or credited by mistake. This may include correcting a settlement error, duplicate credit, technical fault or other obvious mistake.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your time and spending, and avoid chasing losses. Take regular breaks and do not gamble when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement.

• Set personal spending and time limits where these tools are available.
• Stop playing if gambling is causing stress, conflict or financial difficulty.
• Do not borrow money or sell possessions to fund gambling.
• Use account closure, time-out or self-exclusion options where appropriate.
• Seek help from an independent gambling support service if you are concerned about your gambling.

Cleopatra Casino may suspend, restrict or close an account where there is a suspected breach of these rules, unusual or potentially harmful activity, security concern, failed verification, suspected fraud or a legal or compliance requirement. Any action taken will be handled in accordance with the applicable terms and relevant obligations.

If you believe that a bet, game result, account balance or transaction is incorrect, review your account history and contact Cleopatra Casino through the support method available on the website. Include enough information to help identify the issue, such as the relevant date, game, transaction or reference shown in your account. Do not send passwords or complete payment details in a support request.

Technical interruptions, maintenance, telecommunications failures, payment-provider issues or events outside reasonable control may affect access to the website or the processing of a bet. Cleopatra Casino will take reasonable steps to maintain the service and review affected activity, but uninterrupted access cannot be guaranteed. The current version of these Betting Rules applies from the date it is published, and the rules may be updated when required. You should review this page before playing.