Terms & Conditions

You may be required to complete verification checks before registering, depositing, withdrawing or continuing to use the platform. These checks may include confirming your identity, age, address, payment method or source of funds. Cleopatra Casino may pause activity or request further information where this is necessary for security, compliance, fraud prevention or responsible gambling purposes.

You are responsible for reviewing transaction details before confirming a deposit, withdrawal or other account action. Payment methods must be used only by their authorised owner. A payment may be declined, delayed or reversed where it cannot be verified, where the payment provider does not support the transaction or where additional checks are required. Any applicable fees or conditions will be shown where relevant.

Deposited funds should be used for genuine play and must not be used for unlawful activity. Withdrawals may be subject to account verification, payment checks and any applicable game or promotional conditions. The available withdrawal options may depend on the original payment method, security requirements and other operational factors. You should not assume that a withdrawal is complete until it has been confirmed through the account or payment process.

Games are offered subject to availability and may be changed, suspended or removed without notice. The outcome of each game is determined by the applicable game rules and technical systems. You should review the rules, paytable, stake information and any relevant instructions before playing. A game may be cancelled, corrected or reviewed if a technical fault, communication failure, software error or other material issue affects its operation.

You must not use automated software, bots, scripts, technical tools or other methods intended to obtain an unfair advantage. Collusion, manipulation, fraudulent activity, chargeback abuse and attempts to exploit errors are prohibited. If suspicious or prohibited activity is identified, Cleopatra Casino may investigate, restrict access, void affected activity or take other action permitted by applicable rules.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are available only where expressly provided and may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, maximum values or withdrawal restrictions. You should read the specific promotional terms before accepting an offer. Unless stated otherwise, Cleopatra Casino may withdraw, amend or end an offer where this is necessary or where misuse is suspected.

A player may generally use only one offer of the same type unless the relevant promotional terms state otherwise. Attempts to create multiple accounts, abuse promotional mechanics or use coordinated play to obtain an unfair benefit may result in the offer and related winnings being cancelled. If a promotional term conflicts with these general terms, the specific promotional term will apply to that offer.

The website is provided for personal use and may not always be available, uninterrupted or error-free. Maintenance, technical problems, internet failures, payment provider issues and events outside reasonable control may affect access or gameplay. Cleopatra Casino may update, change or discontinue features, content, games or services as required for operational, technical, legal or security reasons.

Website content is provided for general information and should not be treated as financial, legal or personal advice. You are responsible for your device, internet connection, account security and any costs charged by your internet or mobile provider. You should use appropriate security software and keep your operating system and browser reasonably up to date.

To the extent permitted by law, Cleopatra Casino is not responsible for losses caused by events outside its reasonable control, misuse of an account, inaccurate information supplied by a player, interruptions to communications or payment services, or unlawful activity by a third party. Nothing in these terms excludes or limits any consumer guarantee, right or protection that cannot lawfully be excluded or limited under Australian law.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements or business practices. The latest version will be made available on the website. You should review the terms regularly. Continuing to use Cleopatra Casino after an update is published indicates acceptance of the revised terms, unless a different process is required by applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to operate subject to the laws and mandatory consumer protections that apply to players in Australia.

If you have a question about these Terms & Conditions, account activity, verification or a transaction, use the support contact options made available on the Cleopatra Casino website. Please provide enough information for your request to be reviewed, but do not send passwords or other sensitive security information through an unsecured channel.