Cookies Policy

1. What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise a device, remember certain information and support a consistent browsing experience. Some cookies are stored only for the duration of your visit, while others remain on your device for a longer period or until you delete them.

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The term cookies may also include similar technologies, such as web beacons, pixels, tags, local storage and device identifiers. These technologies can perform functions similar to cookies, including remembering preferences, measuring website activity and helping to maintain the security of online services.

Cookies do not normally contain information that directly identifies you, such as your full name or account password. However, information collected through cookies may be linked with other information associated with your account or device. Where this occurs, it will be handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements.

Types of cookies

Strictly necessary cookies, which support core website functions, security, account access and navigation. The website may not operate properly without these cookies.
Functionality cookies, which remember choices such as language, region, display settings or other preferences so the website can provide a more convenient experience.
Performance and analytics cookies, which help understand how visitors use the website, including which pages are viewed and whether users encounter errors.
Advertising or measurement cookies, which may help measure campaigns, understand interests and provide more relevant communications or advertising where permitted.
Preference or consent cookies, which remember choices made about cookie settings so that those choices can be applied during later visits.

2. How Cleopatra Casino uses cookies

Cleopatra Casino may use cookies and similar technologies for several legitimate and practical purposes. The exact cookies used may change as the website, its features or its service providers change. Cookies may be placed directly by Cleopatra Casino or by carefully selected third parties that provide services on the website's behalf.

To make the website available and allow pages, menus and features to load correctly.
To support registration, sign-in, account management and other requested online services.
To maintain security, identify unusual activity, reduce fraud risks and protect the website and its users.
To remember settings and preferences, reducing the need for you to enter the same information repeatedly.
To understand website performance, visitor numbers, navigation patterns and technical issues.
To test improvements and assess whether new features are useful and easy to use.
To support communications, marketing measurement or advertising activities where appropriate and legally permitted.
To apply and record cookie choices, privacy preferences and related consent settings.
To help provide responsible gambling information, safer gambling tools or relevant account notices where these functions are available.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referral source, pages visited, actions taken, dates and times of visits, and technical information about how the website is used. This information is generally used in aggregated or pseudonymised form where possible. It may also be combined with account or transaction information where necessary for security, service delivery, compliance or other purposes described in the Privacy Policy.

Cleopatra Casino does not use cookies to encourage gambling that is unsafe or inconsistent with responsible gambling principles. You remain responsible for using the available safer gambling tools and for seeking support if gambling is causing concern. Cookies may be disabled by your browser, but doing so could affect the availability or operation of some account and website functions.

First-party and third-party cookies

First-party cookies are set by Cleopatra Casino's website. Third-party cookies are set by another service or domain, such as an analytics, security, content, payment or advertising provider. Third-party providers may process information according to their own privacy notices. Cleopatra Casino takes reasonable steps to use providers that are appropriate for the relevant service, but you should review their information if you want to understand how those providers process data.

3. Your cookie choices and browser controls

Where a cookie preference tool is available, you can use it to accept or reject categories of cookies that are not strictly necessary. Your settings may be remembered by a preference cookie. If you clear cookies, change device or use another browser, you may need to set your preferences again.

You can also manage cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. You may be able to block all cookies, permit only certain types, or receive a notification before a cookie is placed. Browser settings differ, so consult the help or support information for your chosen browser or device.

Open your browser's privacy, security or site settings.
Review the controls for cookies, site data or similar technologies.
Choose whether to allow, restrict or delete stored data.
Close and reopen the browser if required for the change to take effect.
Review your settings regularly, particularly after updating your browser or device.

Blocking or deleting cookies may not prevent all collection of information through other technologies, and it may affect the way the website works. For example, you may need to sign in again, saved preferences may be lost, pages may not display as intended, or some features may be unavailable. Strictly necessary cookies cannot always be disabled through the website because they are required for basic operation, security or a service you have specifically requested.

Cookie choices do not necessarily control all forms of direct marketing or account communication. To manage marketing communications, use the unsubscribe or preference options included in the relevant communication, where available, or use the contact process described in the Privacy Policy. You may also have rights under applicable Australian privacy law to request access to, correction of or other action concerning personal information.

4. Updates, privacy and further information

This Cookies Policy may be updated from time to time to reflect changes to the website, the technologies used, service providers, legal obligations or our privacy practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should check this page periodically to remain informed about the current approach.

The Privacy Policy provides further information about how Cleopatra Casino collects, uses, stores, discloses and protects personal information. It also explains applicable privacy rights and how to raise a privacy question or concern. If there is any inconsistency between this Cookies Policy and the Privacy Policy, the document that specifically addresses the relevant issue will generally apply, subject to applicable law and the website's Terms and Conditions.

Questions and concerns

If you have a question about cookies, privacy settings or the way the website handles information, please use the support or privacy contact process made available on the website. When making an enquiry, avoid sending passwords, payment details or other sensitive information unless it is specifically requested through a secure process.

You should also take reasonable steps to protect your device and account, including keeping software updated, using a secure connection, maintaining control of your login details and signing out when using a shared device. Cookie controls are one part of online privacy and security; they should be used together with sensible browser, device and account security practices.

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