Privacy Policy

Personal information may be used for the purposes described below. The specific use depends on the information involved, the service requested and the circumstances in which the information was collected.

• To create, maintain and administer your account.
• To verify identity, age and eligibility before or during use of relevant services.
• To process deposits, withdrawals and other account transactions.
• To provide customer support, answer questions and manage complaints or requests.
• To monitor activity, protect accounts and detect fraud, collusion, manipulation, money laundering and other prohibited or unlawful conduct.
• To meet applicable legal, regulatory, tax, financial, responsible gambling and record-keeping obligations.
• To maintain, test, troubleshoot and improve the website, systems and user experience.
• To send service messages about your account, security, transactions, changes or important operational matters.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
• To create aggregated or de-identified information for reporting, analysis, security and service improvement.

We do not treat marketing consent as a condition of opening or using an account. You can withdraw consent to marketing at any time, although withdrawing consent does not affect communications that are necessary to operate your account, complete a transaction, address security matters or meet legal obligations.

Sharing information

Information may be shared where reasonably necessary for the purposes in this Privacy Policy. This may include sharing with payment providers, identity and age verification services, fraud and security providers, technology and hosting providers, customer support providers, professional advisers, and relevant authorities or organisations where disclosure is required or permitted. Service providers are expected to handle information for the relevant service and to apply suitable safeguards.

Information may also be disclosed in connection with a business change, such as a restructuring, transfer of services or similar transaction, subject to appropriate handling. We do not sell personal information as a general business practice. Where information is transferred or processed outside Australia, we take reasonable steps to support appropriate protection and lawful handling, recognising that privacy protections may differ between locations.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security considerations and other limitations. We may need to retain some information even when you request deletion, particularly where it is needed for legal, fraud-prevention, dispute-resolution or record-keeping purposes.

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of personal data where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your rights or make a privacy or data request, contact us at support@cleopatracasino.click. Please describe your request clearly and include enough information for us to identify your account and understand what you need. For your protection, we may ask for reasonable information to verify your identity before releasing, changing or deleting personal data. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed in full.

If you have an account, you should keep your personal details accurate and notify us when they change. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on this page, and the date or other notice may be updated where appropriate. Your continued use of the website after an update indicates that you have read the revised policy, subject to any consent requirements that apply.